Frequently Asked Questions

ToumAI Voice Analytics is a technology startup specializing in inclusive, multilingual voice systems, designed for international customer services. ToumAI's AI bots can communicate in various languages and dialects and are accessible to people with disabilities. Our advanced software can analyze and interpret human speech patterns to identify the emotional state of callers, the intent of their message, and the overall customer experience providing insights into customer behavior, sentiment, and preferences.

Founded in June 2020, ToumAI is a spin-off from a Moroccan AI laboratory (AIOX Labs) which was then incubated in Sophia Antipolis (France). The team, composed of diverse Euro-African members, aims to address the lack of linguistic resources and promote inclusion through award-winning solutions.

ToumAI Voicelytics is a software provider that specializes in natural language processing (NLP) and voice recognition technology. Our technology enables businesses to automate their customer interactions and improve customer experiences through conversational AI. Our platform is designed to support businesses across multiple industries, including healthcare, finance, and retail. Our NLP engine can understand and respond to voice and text input in multiple languages, allowing businesses to expand their reach to global audiences. Additionally, our voice recognition technology can accurately transcribe voice conversations, providing businesses with valuable insights into customer sentiment and preferences. At ToumAI Voicelytics, we are committed to helping businesses achieve their goals through the power of conversational AI. Our platform is customizable and scalable, allowing businesses of all sizes to integrate our technology into their operations.

ToumAI offers a multilingual generative voice system, capable of handling various customer requests, such as FAQs, complaints, order processing, etc. The product ensures faster management and improves customer satisfaction and knowledge through AI Sentiment Analysis & Analytics.

ToumAI Voice Analytics prides itself on the accuracy and reliability of its multilingual voice bots. Our software utilizes advanced natural language processing and machine learning algorithms to ensure that the voice bots accurately interpret and respond to user requests. Additionally, our bots are constantly learning and improving based on user feedback and interactions. In independent testing, our bots have consistently achieved high accuracy rates, with an average accuracy of 95% across multiple languages. We also have a dedicated team of linguists who work to continuously improve the accuracy and reliability of our bots. At ToumAI Voicelytics, we are committed to providing our clients with the highest quality multilingual voice bot solutions to enhance their business operations.

Yes, ToumAI Voicelytics offers real-time analysis for businesses in multiple industries. Our software utilizes artificial intelligence and natural language processing to analyze customer interactions in real-time and provide valuable insights into customer behavior, sentiment, and preferences. With real-time analysis, businesses can quickly adapt their approach and optimize customer interactions to improve overall customer satisfaction and loyalty. Our platform also allows for the customization of analysis for specific industries and business needs, ensuring that our clients receive the most relevant insights possible. Additionally, our software provides comprehensive reporting and visualization tools to make it easy for businesses to understand and act on the insights gained from real-time analysis.