Improve Customer Satisfaction & Inclusion in emerging markets with ToumAI Voice Analytics
ToumAI allows all customers voices to be understood, leading to higher customer satisfaction. Our analytics & gen-AI platform is easy to use and will help you improve & keep the best level of customer service including in emerging markets
Customer Knowledge & Inclusion
With ToumAI Voice Analytics customers problems can easily be identified & solved in any language or dialect. The best way to avoid misunderstanding to reduce Customer Interactions & Churn.
Seamless Integration with Your Systems & Budget
ToumAI Voice Analytics integrates easily with your existing Customer Contact software and systems, adding measurable value with transparent costs. Our models learn from your company and interactions to deliver the most appropriate recommandations for a maximum impact on your KPIs (Churn, FCR, NPS...) thanks to a very high level of knowledge at local costs.
Real-Time Analytics and Reporting
ToumAI Voice Analytics provides real-time analytics and reporting, giving you valuable insights into your customer experiences & expectations. Our platform allows you to make data-driven decisions and improve your customer service performance & impact. Our Gen-AI helps you navigate customer's feedbacks data in order to move faster.
Trusted by the Best in the Industry
Hear It from Our Customers
“ToumAI Voice Analytics has exceeded our expectations. Our customer service can now make decisions based on customer sentiment & non biased analytics, more knowledge - more impact.”
Adam, CX Director, Telco
How ToumAI Voice Analytics Makes Your Life Easier
Maximized Customer Knowledge
Reduced time to insight to improve KPIs
Predictive recommendation powered by AI
Reduce your # of interactions & reduce Churn
